FAQ

Browse our FAQs about Snapform products. If you need any further help, please do not hesitate to contact us.

Important information: Snapform does not use log4j.

  • QUESTION: What are the system requirements for Snapform products?

    ANSWER: Snapform Viewer, Snapform Designer and Snapform Commander software products are Java-based. Snapform therefore runs on all platforms that support Java Runtime 1.8:

     Windows

    • Windows 10
    • Windows 8 (desktop)
    • Windows 7
    • Windows Server 2012 (64-bit)

      Note: Download the current JAVA Runtime 1.8

     Mac OS X

    • Intel-based Mac with Mac OS X 10.7.3 (Lion) or later.
    • Administrator privileges to install
    • JDK 1.8 for Mac

     Linux

    • Oracle Linux 5.5 +
    • Oracle Linux 6.x (32-bit), 6.x (64-bit)
    • Red Hat Enterprise Linux 5.5 +, 6.x (32-bit), 6.x (64-bit)
    • Ubuntu Linux 10.04 and higher
    • SUSE Linux Enterprise Server 10 SP2, 11.x

    For more information about Java compatibility with your operating system and installation instructions, please visit www.java.com.

  • QUESTION: Is Snapform dependent on specific version of the Microsoft Office?

    ANSWER: No.

  • QUESTION: Do you have to install specific software packages to run Snapform?

    ANSWER: No.

  • QUESTION: Does Snapform work in approved Microsoft App-V 5.0 virtual environment? 


    ANSWER: Yes.

  • QUESTION: Are team or site licences available for Snapform Designer?

    ANSWER: In addition to the single user licence for Snapform Designer 5.x Single User License (per user), we also offer a team licence (up to five users) and a site licence (unlimited users per company/subsidiary) for Snapform Designer Standard, Professional and Enterprise. For prices and order information, please contact us. 

     

  • QUESTION: How do I fill in the Snapform .*QDF forms?

    ANSWER: To fill in the Snapform .*QDF forms, make sure you download the latest version of Snapform Viewer. Follow the instructions provided during installation.

    1. Download and open file
    Download the required form to your computer from the specified resource. Open the form in the Snapform Toolbar (File/Open/…).

    2. Quick tools
    On the menu bar, you will find an action bar with the most important quick tools for filling in the form: Zoom, Clear entries, Verify form, Send, Save and Print.

    3. Fill and validate 
    Fill in the form fields. All mandatory fields are marked with a yellow triangle. Follow the instructions and validations provided on the form.

    4. Verify
    To verify that the fields have been filled in correctly, click ‘Verify form’. Any errors will be shown below the form’s error panel. To correct the fields, follow the instructions shown in the Instruction panel underneath.

    5. Save and submit 
    For later use and archiving, save the form to your computer before submission (File/Save… or Save as…).

    Select the submission method once the form has been completed: Send, eSignature, Print. The correct submission method varies – the form provider will issue the user with instructions on the appropriate method.

    6. File / Send by email
    File/Options/eSignature

    7. Print
    Print out the form, along with all supplementary sheets, on white paper. Sign the document.
    File/Print

  • QUESTION: Do you offer any user support for Snapform products?

    ANSWER: ANSWER: Yes, we offer online support for Snapform product users, which is charged according to the incident or support plan.

    For example, the following support plans are available for Snapform Designer: Standard users receive free online support for three months, Professional users for six months and Enterprise users for a year.

    If you have any questions about our support services or prices for other products, please contact us.

     

  • QUESTION: Do you offer training to single users or teams on how to use Snapform products?

    ANSWER: Yes, we offer training on how to use Snapform products. Please contact us for more information. 

  • QUESTION: Does Snapform work in Citrix XenApp virtual environment?

    ANSWER: Yes.

  • QUESTION: How can I assess Snapform Designer’s suitability for our organisation?

    ANSWER: To assess how Snapform Designer works in action, you can download a free demo version of Snapform Designer, which allows you to design and publish electronic forms and templates with watermarks. To benefit from the complete set of Standard, Professional or Enterprise licence features, please contact us to acquire the licence key.  

  • QUESTION: What are the requirements for use of Snapform Commander?

    ANSWER: Like all Snapform products, Snapform Commander is platform-independent and can be used together with any other third-party software or environment. To use Snapform Commander, simply download and install the latest Snapform Viewer and contact us to acquire the appropriate licence key.

  • QUESTION: How do I print *.QDF files?

    ANSWER: With this command, you can print one or multiple Snapform documents (QDF) located in the <QDF form(s) path> to a printer [printer name]. The parameter [printer name] is optional. If omitted, it will print to a default printer. 

    The printer name should be the same as that specified in Printers and Faxes. You can use wildcards to batch print multiple QDF files.

    Command
    <path to commander.exe> -qdf2print <QDF form(s) path> [printer name (optional)] 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe –print “C:\form.qdf” “Brother 5040” “C:\SnapformViewer\viewer\tools\commander.exe –print “C:\*.qdf” “Brother 5040” “C:\SnapformViewer\viewer\tools\commander.exe –print “C:\” “Brother 5040“ 

  • QUESTION: How do I prefill the form template for use during file conversion?

    ANSWER: With Snapform Commander, you can prefill the form or form template with your own data during file conversion. Snapform Commander performs common single, repetitive and combined tasks, such as mail merge, PDF generation, form prefilling, data extraction and output operations, silently in the background to XML or CSV. A form can be prefilled by using separate XML files to represent the data in the QDF/A. 

    To use Snapform Commander, you must acquire a licence key by contacting us.

  • QUESTION: How do I convert *.QDF files to PDF?

    ANSWER: The command below converts one or multiple Snapform documents (QDF) located in the <QDF form(s) path> to a PDF file and stores them in the directory specified as <PDF file path | Output folder>.  

    If a single QDF file is converted, you must specify the PDF file path. If you are converting multiple QDF files, you must specify the path to the output folder. You can use wildcards for batch conversions. 

    Command
    <path to commander.exe> -pdf <QDF form(s) path> <PDF file path | Output folder> 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe –pdf “C:\source.qdf” “C:\destination.pdf” “C:\SnapformViewer\viewer\tools\commander.exe –pdf “C:\*.qdf” “C:\pdf-output\” “C:\SnapformViewer\viewer\tools\commander.exe –pdf “C:\” “C:\pdf-output\” 

  • QUESTION: How do I check if my licence is still valid?

    ANSWER: The command below activates the user licence for Snapform Commander. This action must be performed once per user profile on every device running Snapform Commander. Without a valid licence, Snapform Commander will run in demo mode and add a watermark to each document created. To acquire the necessary licence, please contact us.

    Command
    <path to commander.exe> -license 

    Sample
    “C:\SnapformViewer\viewer\tools\commander.exe -license” 

  • QUESTION: How do I install Snapform Commander?

    ANSWER: Snapform Commander is integrated in Snapform Viewer and does not require separate installation. After the installation of Snapform Viewer, please open the Snapform Viewer program folder. Snapform Commander can be found in the subfolder ⁄ viewer⁄ tools (e.g. C: ⁄ Program Files (x86) ⁄ SnapFormViewer ⁄ viewer ⁄ tools). 

    To benefit from all the functions of Snapform Commander, you must acquire the licence key by contacting us.

  • QUESTION: How do I install Snapform Designer?

     ANSWER: 

     ANSWER: 

    1. Download the latest Snapform Designer software for your operating system. The Snapform website recognises your computer’s operating system automatically. If you wish to download another version for a different operating system, please visit our Downloads page.

    2. Install the software by following the website and software instructions. 

    3. Use. You can use the demo version of Snapform Designer to assess its suitability for your organisation. To benefit from the complete set of Standard, Professional or Enterprise licence features, please enter your licence key for the full version or acquire the appropriate licence key by contacting us.

  • QUESTION: How do I install Snapform Viewer?

    ANSWER: 

    1. Download the Snapform Viewer for your operating system. The Snapform website recognises your computer’s operating system automatically. If you wish to download another version of Snapform Viewer, please visit our Downloads page.

    2. Install the software by following the website and software instructions. To ensure that the software runs smoothly, please do not change any settings during installation.

    3. Use. The Snapform Viewer software is free to download and use. No licence is required.

  • QUESTION: How do I merge CSV files with a QDF template and print the result?

    ANSWER: The command below merges the content of a CSV file with a Snapform template (QDF) and prints it. The CSV file is located in the <CSV path>. The QDF template is located in the <QDF template path>. The parameter [printer name] is optional. If omitted, it will print to a default printer. The printer name should be the same as that specified in Printers and Faxes.

    Please note

    • The first line (header) of the CSV file must contain the correct names of the form fields. 
    • The data in the CSV must be correctly formatted (e.g. date fields need to contain date information, etc.), otherwise the field will not be imported. 
    • The content of files with read-only fields may not be imported if it is automatically recalculated by the QDF form (e.g. totals, etc.). 

    If you are unsure about the CSV structure, export your QDF template to CSV first in order to analyse the correct structure (see “QUESTION: How can I merge CSV files with a QDF template to create new QDF files?”). 

    Command
    <path to commander.exe> -csv2print <QDF template path> <CSV file path> [printer name (optional)] 

    Sample
    “C:\SnapformViewer\viewer\tools\commander.exe –csv2print “C:\template.qdf” “C:\data.csv” “Brother 5040” 

  • QUESTION: How do I merge CSV files with a QDF template to create new PDF files?

    ANSWER: The command below merges the content of a CSV file with a Snapform template (QDF) to create new, prefilled PDF files. The CSV file is located in the <CSV path>. The QDF template is located in the <QDF template path>. The PDF output is stored in the directory specified as <Output folder>. 

    Please note: 

    • The first line (header) of the CSV file must contain the correct names of the form fields. 
    • The data in the CSV must be correctly formatted (e.g. date fields need to contain date information, etc.), otherwise the field will not be imported. 
    • The content of files with read-only fields may not be imported if it is automatically recalculated by the QDF form (e.g. totals, etc.). 

    If you are unsure about the CSV structure, export your QDF template to CSV first in order to analyse the correct structure (see “QUESTION: How do I merge CSV files with a QDF template to create new QDF files?”). 

    Command
     <path to commander.exe> -csv2pdf <QDF template path> <CSV file path> <Output folder> 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe -csv2pdf “C:\template.qdf” “C:\data.csv” “C:\pdf-output\” 

  • QUESTION: How do I merge multiple XML files with a QDF template and print the result?

    ANSWER: The command below merges one or multiple XML files with a Snapform template (QDF) and prints them. XML files are located in the <XML file(s) path>. The QDF template is located in the <QDF template path>. The parameter [printer name] is optional. If omitted, it will print to a default printer. 

    The printer name should be the same as that specified in Printers and Faxes. You can use wildcards for batch conversions.

    Command
    <path to commander.exe> -xml2print <QDF template path> <XML file(s) path> [printer name (optional)] 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe -xml2print “C:\template.qdf” “C:\data.xml” “Brother 5040” “C:\SnapformViewer\viewer\tools\commander.exe –xml2print “C:\template.qdf” “C:\*.xml” “Brother 5040″ “C:\SnapformViewer\viewer\tools\commander.exe –xml2print “C:\template.qdf” “C:\” “Brother 5040″ 

  • QUESTION: How do I merge XML files with a QDF template to create new QDF files?

    ANSWER: The command below merges one or multiple XML files with a Snapform template (QDF) and creates new, prefilled QDF files. XML files are located in the <XML path>. The QDF template is located in the <QDF template path>. The QDF output is stored in the directory specified as <Output folder>. You can use wildcards for batch conversions.

    Command
    <path to commander.exe> -xml2qdf <QDF template path> <XML file(s) path> <Output folder> 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe -xml2qdf “C:\template.qdf” “C:\data.xml” “C:\qdf-output\” C:\SnapformViewer\viewer\tools\commander.exe -xml2qdf “C:\template.qdf” “C:\*.xml” “C:\qdf-output\” C:\SnapformViewer\viewer\tools\commander.exe -xml2qdf “C:\template.qdf” “C:\” “C:\qdf-output\” 

     

  • QUESTION: How do I merge XML files with a QDF template to create PDF files?

    ANSWER: The command below merges one or multiple XML files with a Snapform template (QDF) to create PDF files. XML files are located in the <XML path>. The QDF template is located in the <QDF template path>. The PDF output is stored in the directory specified as <Output folder>. You can use wildcards for batch conversions.

    Command
     <path to commander.exe> -xml2pdf <QDF template path> <XML file(s) path> <Output folder> 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe -xml2pdf “C:\template.qdf” “C:\data.xml” “C:\pdf-output\” C:\SnapformViewer\viewer\tools\commander.exe -xml2pdf “C:\template.qdf” “C:\*.xml” “C:\pdf-output\” C:\SnapformViewer\viewer\tools\commander.exe -xml2pdf “C:\template.qdf” “C:\” “C:\pdf-output\” 

  • QUESTION: How do I analyse one or multiple QDF form(s) and export the content to a CSV file?

    ANSWER: The command below analyses the data structure and content of one or multiple Snapform files (QDF) and exports the content to a CSV file with the proper structure and content. The first line of the CSV file will contain the names of the form fields. The QDF file is located in the <QDF file(s) path>. The output is stored in the directory specified as <CSV output path>. 

    Please note: 

    • Due to the flat structure of a CSV file, table contents cannot be exported to CSV. 
    • If you are exporting multiple QDF files, make sure that all QDF files have the same data structure and the same form ID. 

    Command
    <path to commander.exe> -qdf2csv <QDF file(s) path> <CSV output path> 

    Samples
    “C:\SnapformViewer\viewer\tools\commander.exe -qdf2csv “C:\form.qdf” “C:\data.csv” “C:\SnapformViewer\viewer\tools\commander.exe –qdf2csv “C:\*.qdf” “C:\data.csv” “C:\SnapformViewer\viewer\tools\commander.exe -qdf2csv “C:\” “C:\data.csv” 

  • QUESTION: What are the QDF/s and QDF/a formats?

    ANSWER:  QDF (Quick Document Format) is Snapform’s own, XML-based document format. It consists essentially of the following five components:

    • Reduced set of SVG to display background layouts and graphics
    • Mechanism for embedding and replacing fonts
    • Object layer with vector-based data entry components
    • Data layer – represents data in a structured way
    • Structured storing system for bundling and compressing elements and attachments into a single file

    Together, these five components offer considerable advantages:

    • QDF documents are preformatted logically and are therefore extremely compact
    • Form fields and business logic are very compact and increase the document size by only a small percentage
    • SVG-based background layer of the form provides printing formats in vector quality and guarantees complete transparency
    • Snapform’s font replacement strategy enables platform-independent original representation of fonts, even if a font is not installed on the user’s computer
    • Precise representation of a paper-based form layout on screen and in print allows this technology to be used in document-based workflows where both data and presentation are important
    • Support for all current barcode symbologies (1D and 2D) reduces breaks in workflows and allows integration with existing legacy business applications
    • Support for a wide range of text-entry methods (including Chinese, Japanese, Korean, Hebrew and Arabic) allows global use of forms
    • Snapform Viewer’s user interface is available in more than 30 languages and can therefore support general use with ease
    • Snapform’s licensing model offers unrestricted, free use of Snapform forms. No additional software or services are required.

    QDF can be formatted in compressed/encrypted form or as an open XML format:

    1. QDF/S

    QDF/S is the most thoroughly protected and compact variant of QDF. All components are compressed and encrypted (128 bit) and can be opened only with Snapform Viewer and correctly equipped server applications.

    2. QDF/A
    QDF/A is the ‘standard’ version of QDF, which discloses the data layer in XML format. This allows archive or document management software to access and manage completed Snapform forms without the need for additional tools.

  • QUESTION: In a nutshell, what is the Snapform product suite?

    ANSWER: Snapform is a comprehensive development suite for electronic form handling. It is ideal for any business that needs to input and collect customisable online data securely.  

    Snapform allows you to collect, input and process your essential customer data securely and efficiently using digital channels and traditional paper forms. The software is cross-platform compatible and suitable for any business process or workflow. It provides secure data exchange and easy integration with any DMS. Snapform comes with the completely free and easy-to-use Snapform Viewer for completion and submission of XML-based interactive electronic (QDF) forms. 

  • QUESTION: I want to find a solution to merge data into QDF templates provided by ESTV. What are my options?

    ANSWER: There are two ways to do this: 

    1. QDF files can be saved in XML format (click ‘Save as’ in the File menu and select QDF/A as the format). You will then be able to change the content of the form using any XML editor. The new content will be visible when you reopen the form.

    2. Snapform Commander allows you to perform this and other operations silently in the background using command lines (see attached PDF document).

    The first option is, of course, free of charge. Snapform Commander is a licensed product and offers the advantage of a fully automated form completion and printing process, thereby eliminating the need for manual interaction. To find out more about Commander and to view our prices, click here.

  • QUESTION: How do I prefill the Snapform forms with our own XML data?

    ANSWER: With Snapform Commander, you can prefill forms or form templates with your own data. Snapform Commander performs common single, repetitive and combined tasks, such as mail merge, PDF generation, form prefilling, data extraction and output operations, silently in the background to XML or CSV. To find out more about Snapform Commander, click here.

  • QUESTION: How do I print QDF files using a command line without having to start the Viewer application?

    ANSWER: In Snapform Viewer Version 5.1.28 or later, you can convert a QDF file into PDF format in silent mode.  Use the following command line for this purpose:

    /pt “form path” “printer name”

    This command prints the Snapform form specified as [form path] to a printer [printer name]. If the parameter [printer name] is omitted, it will print to a default printer. The printer name should be the same as that specified in Printers and Faxes.

    Sample:

    C:\SnapformViewer.exe \pt “C:test.qdf” “Brother HL-5040 series”

    Command
    This command exports the Snapform document specified as [form path] to a PDF file specified as [pdf file path].

     /pdf “form path” “pdf file path”

    Sample:
    C:SnapformViewer.exe /pdf “C:test.qdf” “C:test.pdf”

  • QUESTION: How do I register Snapform Commander?

    ANSWER: To register Snapform Commander, use the command below. This action must be performed once per user profile on every device running Snapform Commander. Without a valid licence, Snapform Commander will run in demo mode and add a watermark to each document created. 

    Command
    <path to commander.exe> -register <path to registration key file (.sfkey)> <name of license owner>

    Sample
    “C:\SnapformViewer\viewer\tools\commander.exe -register “C:\John_Doe_Company.sfkey” “License owner” 

  • QUESTION: Is it possible to retrieve QDF field name from another QDF/A file?

    ANSWER: The easiest way is to fill in the QDF form fields using Snapform Viewer, then to export the data (File/Export data) in XML format and import the data (File/Import data) to the selected form fields.

    If you prefer a CSV file for import, you can use the QDF2CSV option (11.). The generated CSV file will show the fields in the header. However, CSV import is not suitable for forms containing tables; for these, you must use the XML option.

    A Snapform Commander licence is required for this purpose.

  • QUESTION: I can’t fill in the downloaded *.QDF form or even change my old one. What should I do?

    ANSWER: The form designer determines the logic of Snapform (QDF) forms in Snapform Designer, and can create restrictions and rules on how to fill in the form (e.g. expiry dates). Before completing the form, make sure you read the form provider’s instructions on how to use and fill in the form. Always download the latest form directly from the form provider’s website or other specified resource.

    You can easily export data from the old form (File/Export data) and then import it into the new form (File/Import data). 

  • QUESTION: Why is Snapform Viewer requesting me to download ‘the new release’ of the form?

    ANSWER: The form designer determines the logic of Snapform (QDF) forms in Snapform Designer, and can create restrictions and rules on how to fill in the form (e.g. expiry dates). Before completing the form, make sure you read the form provider’s instructions on how to use and fill in the form. Always download the latest form directly from the form provider’s website. 

    You can easily export data from the old form (File/Export data) and then import it into the new form (File/Import data).

  • QUESTION: The form is printed in the wrong paper format even though the printer settings are correct. What should I do?

    ANSWER: Unfortunately, this was a bug in the older version of Snapform Viewer and has since been remedied. To ensure that Snapform Viewer runs correctly, make sure you install the latest version. You can download it here.

  • QUESTION: How do I turn off automatic updates in Snapform Viewer?

    ANSWER: There are two ways to turn off automatic updates in Snapform Viewer:

    1. You can uncheck the item ‘Activate automatic update’ in the dialogue box (Options/Preferences).

    2. In Snapform Viewer’s installation folder, you will see a file named [SFViewer.ini]. An entry [AutoUpdates = false] in this file will deactivate the automatic updates and block any changes to this setting. This option has been implemented recently, so make sure you download the latest version of Snapform Viewer to take advantage of it.

  • QUESTION: How much does the Snapform Commander licence cost?

    ANSWER: The current price list for the single user licence can be found on the Snapform Commander page.  For further questions and for pricing information, please contact us. 

  • QUESTION: How much does the Snapform Designer licence cost?

    ANSWER: We offer three software versions of Snapform Designer: Standard, Professional and Enterprise. The current pricelist for the single user licence can be found on the Snapform Designer page, where you can also review the main features of each version. For price information on the team licence (up to five users) and site licence (unlimited users per company/subsidiary), please contact us.

  • QUESTION: How much does the Snapform Viewer cost for commercial or non-commercial use?

    ANSWER: Snapform Viewer is completely free for end users and organisations that provide Snapform (QDF) forms for non-commercial and commercial use. It can be used without restriction on any device. 

  • QUESTION: I am required to have administrator rights when installing Snapform Viewer. What should I do?

    ANSWER: Your computer is restricted to ensure that only administrators are able to install software on it. Make sure you have administrator rights or, if an administrator exists, ask them to install the software on your computer. 

  • QUESTION: How do I install Snapform Viewer in a corporate network?

    ANSWER: You can install Snapform Viewer in a corporate network via command lines (by adding -q to the line). Snapform will then install in silent mode without displaying an installation window. To open the command line, click on the Windows Start menu and select ‘Run‘. Enter the path to the executable plus -q (case-sensitive). You can define the target path for the installation by adding -dir 

    c:SFViewer_1_5_20_en.exe -q
    c:SFViewer_1_5_20_en.exe -q -dir “C:program filesSnapform”

  • QUESTION: Is Snapform compatible with 64-bit systems?

    ANSWER: Yes, Snapform also runs on 64-bit systems – Find here the downloads. 

  • QUESTION: What is the technical structure of the QDF format?

    ANSWER: QDF (Quick Document Format) is Snapform’s own, XML-based document format. The file consists of multiple layers (e.g. for metadata, data and business logic; the business logic layer is encrypted), which allow, for example, the QDF file information to be accessed using a text editor.

    The file content structure is as follows:

    <?xml version=”1.0″ encoding=”UTF-8″?>
    <QDFA version=”1.5.1″ xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xsi:noNamespaceSchemaLocation=”https://www.snapform.com/open_format/snapform.xsd” xsi:rdf=”https://www.snapform.com/open_format/rdf.xsd”>   <Data>
     <snapform>
        <id>4C09D45E-C425-6DC6-54F2-33C130215DF2</id>
        <values>
          <value name=”Mk003″ type=”3″></value>
          <value name=”Mk002″ type=”3″></value>
          <value name=”Mk005″ type=”3″></value>
          <value name=”Mk004″ type=”3″></value>
          <value name=”Mk001″ type=”3″></value>
          <value name=”Mk000″ type=”3″></value>
          <value name=”Mk007″ type=”3″></value>
          <value name=”Mk006″ type=”3″></value>
          <value name=”Mk009″ type=”3″></value>
          <value name=”Mk008″ type=”3″></value>
        </values>
      </snapform>
      </Data>  <Form><![CDATA[QlpoOTFBWSZTWSEloUcAAL1////////////3////8/////////////73/f/u/Pv/////4AffedNUkAW5vZ47nei0KwB1BlImp6FGFNiR …. </Form></QDFA>

    It is therefore easy to modify or prefill a QDF form using external tools and processes.

    Another representation of the QDF file format resembles an HTML file. In this case, the form components are referenced by URLs or paths. When the QDF is opened in Snapform Viewer, the components are downloaded and put together on an ad hoc basis:

    <?xml version=”1.0″ encoding=”UTF-8″?>
    <QDFA>
      <Keywords Url=”https://www.snapform.com/temp/keywords.txt”/>
      <Metadata Url=”https://www.snapform.com/temp/meta.xml”/>
      <Data Url=”https://www.snapform.com/temp/toURL.xml”/>
      <Form URL=”https://www.snapform.com/temp/150.qdf”/>
    </QDFA>

    To find out more about the QDF format, click here.

  • QUESTION: Is the Snapform installation file available as a Microsoft Installer (MSI) version for packaging?

    ANSWER: Because Snapform is platform-independent, our installer is not based on Microsoft Installer.

  • QUESTION: What kind of support you offer for Snapform Designer users?

    ANSWER: We offer online support for Snapform product users that we charge by incidents or support plans. For Snapform Designer has following support plans:  as a Standard user you get free online support for 3 months, Professional users for 6 months and Enterprise users for 1 year free online support.

    For support questions for other products and pricing contact us.

  • QUESTION: Can Snapform Viewer be operated on a Windows Terminal Server?

    ANSWER: Yes.

  • QUESTION: Does the Snapform Viewer work over ODCB or JDBC connections?

    ANSWER: For security reasons, Snapform does not support ODBC or JDBC connections as standard. However, we offer other solutions to ensure that Snapform Viewer works over these connections. Please contact us with a detailed description of your requirements. We will be happy to assist you. 

  

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